SHIPPING & DELIVERY POLICY
Happfit Wellness Pvt. Ltd. Privacy Policy.
Last updated: 25 August, 2024
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
All orders on the website will be eligible for free shipping within India.
Deliveries are made from 7:00 AM to 10:00 PM on all days of the week (except public holidays & weekends). We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Shop No. 1, Amba Mata Mandir Compound, R.K. Maharaj Wadi, Goregaon East, Mumbai, MH, 400097, India. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10:00 AM to 6:00 PM Monday through to Friday (except for national holidays). Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at chaitanya@fitlicious.in with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 3 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at chaitanya@fitlicious.in with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Terms of Delivery
We partner with third-party logistic service providers in order to effectuate Product delivery to Users ("Logistic Partners"). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner. The User will also be provided with an approximate number of days for delivery of the purchased Product on the order confirmation page. HWPL may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold HWPL liable at any point in time.
- A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, HWPL reserves the right to cancel the order pertaining to the purchased Products at its sole discretion.
- While HWPL shall make reasonable endeavors in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
- logistical issues beyond HWPL’s control;
- unsuitable weather conditions;
- political disruptions, strikes, employee-lockouts, etc.;
- acts of god such as floods, earthquakes, etc.; and
- other unforeseen circumstances.
In such events of delay, HWPL shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. HWPL disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, HWPL shall be under no obligation to compensate the User for any mental agony or any tortious claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.
HWPL, as an internal process, undertakes multiple diligences to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for HWPL to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by HWPL’s delivery executives or by the employees of the Logistic Partners is beyond HWPL’s control and any issue arising between a User and HWPL’s delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.
Upon the successful placing of an order on the Platforms and after HWPL has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. HWPL shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, HWPL does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond HWPL’s control.
HWPL reserves the right to charge shipping charges on Products of a value of lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by HWPL after due verification at its sole discretion).
Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User. Return and exchange of purchased Products shall be carried out by HWPL’s reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy on www.fitlicious.in.
If you have any further questions, please don't hesitate to contact us at chaitanya@fitlicious.in.